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2nd Level Application Support Engineer από την εταιρεία Intralot

Πλήρης Απασχόληση

Περιγραφή Θέσης

Job description

INTRALOT is a world-leading gaming solutions supplier and operator active in 45 regulated jurisdictions around the globe. In 2019, we had €0.7 billion turnover and a global workforce of approximately 3,800 employees, of whom over 700 are based at our headquarters in Athens, Greece. In 2020, INTRALOT was distinguished as being among the top ten most attractive employer brands in Greece.

INTRALOT is an innovation-driven company focusing its product development on the customer experience. We have designed a new ecosystem of omni-channel solutions for Lottery Games, Betting Games, Interactive Games and VLTs. Our motto is ‘Business Innovation driven by Digital Technology’.

INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.

To meet our current corporate needs, we would like to bring to our team a

2nd Level Application Support Engineer

Based in Paiania, Attica

Our team is looking for a 2nd Level Application Support Engineer who will join us & provide 2nd Level Support to our Customers on production systems.

As our new colleague, in this role you will be responsible for the UAT (User Acceptance Test) environment preparation, either onsite or remotely.

You will also assure the maximum level of support on incident resolution, provide feedback on escalations and comply with the Service Level Agreements (SLAs).

Last, but not least, you will design, document and create the tools that will assist in troubleshooting.

More specifically, you will undertake tasks, such as:

  • Track the status of open production issues at 2nd level and ensure their timely resolution
  • Timely create a “Problem” when an incident’s root cause is not identified
  • Perform advanced troubleshooting for production incidents/problems
  • Have the ownership, monitoring & tracking of problems. In case of recurrent issues, you will engage in process improvement activities
  • Reproduce incidents and verify their fix, by performing regression tests
  • Participate in the root cause analysis of problems, i.e. break down any outages or quality issues to root causes and prevent recurrences

    Please note that our job opening involves shifts, as our clients are located & operate throughout the world. This entails working according to a scheduled rotation program or possibly travelling abroad.

    Απαραίτητα Προσόντα


    To be a successful candidate, your professional profile should match the following criteria:

    • University or College Degree in Computer Science, Software Engineering or relevant technology-related field
    • Proven working experience of 2+ years in Application Support, System Administration, SW-QA or DEVOPS
    • Adequate system administration knowledge of Linux Platforms (Windows also desired)
    • Good experience in MySQL, knowledge of Oracle or Mongo DB
    • Familiarity with application Monitoring tools such as Nagios, Grafana and NewRelic
    • Experience in automation testing and scripting languages will be considered an asset
    • Strong command of the Greek & English languages, both written and spoken
    • Completed military obligations for male candidates 

    On the personal side:

    • Apart from being a highly skilled Application Support Engineer, organization and communication are important aspects of the role. You need very good follow-up skills, with clear and thorough communication with end users on status updates and incidents
    • Above everything else, you place a high value the success of the TEAM. You are a true team player, able to work well with others!

    INTRALOT's vision is to attract the most talented people in our industry and to support and develop them not only to fulfill their role description but also to go beyond expectations!

    Thus, we provide:

    • A competitive compensation package according to professional experience, combined with additional benefits, such as private health insurance.
    • An extensive training program upon induction and throughout employment
    • Exceptional opportunities to learn and develop in a multinational environment
    • Prospects for professional growth both locally and globally

    So, if you are eager to join a truly cutting-edge technology company, submit your resume!

    We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.


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