Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥

PeopleCert is looking for a Workforce Management Associate who will monitor real-time and historical reports to identify gaps and trends, ensuring the accuracy of data for high-stakes exams. You'll communicate trends and improvements to business leaders, aiding in capacity forecasting and planning, and addressing operational outages.

As a Workforce Management Associate, your tasks will include the following:

• Develop and maintain short- and long-term forecasts for exam demand and workforce requirements using historical data and real-time trends.
• Analyze data to identify trends, gaps, risks, and opportunities, enabling proactive planning and decision-making.
• Monitor real-time and historical performance to support operational continuity and adherence to schedules.
• Collaborate with teams to align forecasts with business goals, address discrepancies, and optimize staffing and scheduling.
• Prepare reports, dashboards, and models to visualize key metrics, availability, and performance.
• Support continuous improvement initiatives to enhance forecasting accuracy and reduce manual processes.
• Ensure data accuracy, consistency, and confidentiality across planning tools and systems.
• Manage shift plans, process change requests, and review schedules to improve efficiency and agent coverage.

What we look for:

• Bachelor’s degree in Computer Science, Statistics, Maths or a related field
• Minimum 3 years’ experience in Workforce Management
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Additional languages will be taken into consideration
• Advanced computer literacy is required. ECDL Advanced level certification is desirable.
• In-depth understanding of office daily operations, proven experience in the field desired
• Experience in leading training sessions and technical experience to coordinate the implementation of training schedules, outlines and plans will be taken into consideration
• Excellent people and management skills to interact with colleagues, cross-functional
• Very good written communication skills
• Analytical thinking and decision-making skills
• Prioritization and project management skills and ability to handle multiple projects and activities simultaneously
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

 What we offer:

• Competitive remuneration package 💲
• Work in an international, dynamic and fun atmosphere 💯
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
• Huge learning experience in using best practices and global environment 📈
• Constant personal and professional development 🥇

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.