CQS SA is one of the leading CRM Services Providers and is recognized as «Leading Employer in Greece» among the 500 companies with the highest number of employees. Currently CQS employs more than 1.300 employees throughout Greece and provides services to major organizations operating locally, with emphasis on telecommunications, energy, gambling, IT, retail, as well as banking and insurance sectors.

CQS S.A. is seeking to recruit a qualified professional for the position of: Business Analyst

Main Responsibilities

• Understand and analyze business requirements and transform them into functional specifications
• Generate insightful analysis, reporting and data visualization to answer critical business questions, proactively identify notable trends and communicate business performance.
• Consult with other experienced analysts to develop dashboards and metrics in order to identify key performance drivers and uncover unique insights.
• Take ownership and develop customer’s reports that provide all the information needed.
• Work closely with the operational stakeholders and consult them through analysis in order to reach their targets.
• Oversee and assist in real time Monitoring
• Communicate targets and expectations to all stakeholders in a timely and clear form.

Requirements

• Bachelor’s Degree in Economics, Business Administration, Statistics or a related field.
• At least 2 years experience in business analytics in a high paced environment.
  Sales analysis experience will be considered as an asset.
• Strong analytical and problem solving skills
• Strong knowledge of Microsoft Office (Advanced Excel skills) and data visualization tool such as Power BI
• Experience with business intelligence , data integration, analysis, reporting and data visualization.
• Ability to work in a constructive manner with a variety of customers, different levels of seniority and domain expertise.
• Very good verbal and written communication skills in English.

Benefits

• Competitive salary and benefits
• Career opportunities within a dynamically growing organization.
• A working environment that supports taking initiative and action.
• Hybrid working model