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Service Desk Representative από την εταιρεία Intralot

Τελευταία ημέρα για να κάνετε αίτηση
Πλήρης Απασχόληση
Peania

Περιγραφή Θέσης

INTRALOT is a world-leading gaming solutions supplier and operator active in 42 regulated jurisdictions around the globe. In 2019, we had €0.7 billion turnover and a global workforce of approximately 3,800 employees, of whom over 600 are based at our headquarters in Athens, Greece. In 2020, INTRALOT was distinguished as being among the top ten most attractive employer brands in Greece.


INTRALOT is an innovation-driven company focusing its product development on the customer experience. We have designed a new ecosystem of omni-channel solutions for Lottery Games, Betting Games, Interactive Games and VLTs.

Our motto is ‘Business Innovation driven by Digital Technology’.


INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.


To meet our current corporate needs, we would like to bring to our team a
                                                                                

Service Desk Representative

Based in Paiania, Attica


Your role as our new team member, would be to efficiently manage the full lifecycle of incidents & service requests coming from our internal and external customers.


More specifically, the successful candidate will undertake to:

  • Recording/follow up of tickets and relevant contacts in our Service Desk application
  • When an incident comes up, your job will be to coordinate the investigation and analysis, i.e. to escalate it to relevant support teams as to restore it
  • You must also conduct the follow up and inform the key stakeholders on resolution progress
  • Coordinate incident closure: verify successful resolution of an incident with internal stakeholders as well as with our Customer
  • Further to the above, you must always stick to all policies and procedures of the Service Desk which operates 24/7 (shift work)!

Απαραίτητα Προσόντα

To be a successful candidate, your professional profile should match the following criteria:

  • You have already acquired your University Degree or Technical/Vocational Certification in Computing, Electronics or related IT field
  • At least two (2) years of experience in a Service Desk role
  • Excellent communication skills (verbal & written in English & Greek) including the ability to explain technical instructions / details to non-technical users
  • Good understanding of Incident Management tools
  • As our operations are international, and our clients are located throughout the globe, you must be able to work in shifts!

On a personal side: 

  • You are distinguished for your customer- centric approach in an international environment and your strong attention to detail
  • Above all, you have a team player attitude, with excellent interpersonal skills, as we work, above everything else, as a TEAM!

INTRALOT’s vision is to attract the most talented people in our industry and to support and develop them not only to fulfill their role description but also to go beyond expectations!


Thus, we provide:

  • A competitive compensation package according to professional experience, combined with additional benefits
  • An extensive training program upon induction and throughout employment
  • Exceptional opportunities to learn and develop in a multinational environment
  • Prospects for professional growth both locally and globally

So, if you are eager to join a truly cutting-edge technology company, submit your resume!


We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.


#CB#

Κωδικός αναφοράς

657067

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