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German Speaking Tech Support Advisor for XIAOMI από την εταιρεία Webhelp Greece

Πλήρης Απασχόληση
Αθήνα

Περιγραφή Θέσης

Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 35 countries with a 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. This is your chance to join our brand-new team for XIAOMI!

Specific duties include:


  • Responsible for handling technical-support and support related questions for Client’s customers and partners
  • Communicating effectively with customers via phone, chat and email
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
  • Accurately logging all interactions via Client’s Contact Management System
  • Achieve call center metrics as defined by the Supplier
  • Recognize and adjust support approach to accommodate all levels of customer’s experience
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Communicate positively with team members, customers, and other partners
  • Escalate issues to the appropriate department according to Client’s Procedures


Requirements:


  • Preferably previous experience in a customer service role
  • Excellent customer service skills
  • Near Native or Native level of German
  • Written and verbal fluency in English.
  • Strong written, verbal and organizational skills
  • Passion for customer care


Competencies include:


  • Motivated, upbeat individual
  • Able to work independently
  • Excellent interpersonal and teamwork skills
  • Strong multitasking skills
  • Strong keyboarding skills
  • Strong Active listening skills
  • Ability to communicate with the customer in an empathetic fashion
  • Ability to negotiate with customer on various solutions
  • Ability to diffuse an angry customer through effective customer and social skills
  • Positive attitude emphasizing tact and diplomacy
  • Ability to listen and identify root problems

The Company offers:

  • Competitive remuneration package
  • Opportunities for international Career through Webhelp International Mobility program
  • A challenging working environment
  • Free flight tickets to Athens (one-way)
  • Paid taxi from airport to hotel/Airbnb
  • Two weeks free hotel/Airbnb accommodation
  • Assistance in finding an apartment


Why Should you apply:

The company: Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.  Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.

More information can be found at www.webhelp.com


The people: Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!


Non- Discrimination: Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.


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