On behalf of our client, ELPEDISON, we are looking to recruit a B2B Sales Representative.
Having inherited the expertise, know-how and technology from its parent companies, Hellenic Petroleum and Edison, ELPEDISON is the energy company that understands the market in depth, identifies all critical impacting factors and always acts with the end-consumer's benefit in mind. It represents one of the largest private energy producers in the Greek market as well as one of the most reliable and competitive energy suppliers, addressing both residential and business customers. Today, ELPEDISON is a leading company both in electricity production and supply, and gas supply. It aspires to always be one of the most important players in its sector, offering energy services of the highest quality, at competitive prices, with stability and consistency.
Responsible for actively seeking out and engaging customer prospects, achieving Sales targets, handling customer service, keeping up with company 's KPI s and building an expansive network of professional referrals in the designated area of responsibility.
Presents, promotes and sells company's products, services and special offers to prospective and existing customers
Implements sales strategy through direct channels for the Small Medium Enterprises Business Customers segments
Acts as an 'Energy advisor' by providing solid analysis and information regarding the company's products offer and services and by performing cost-benefit and needs analysis of potential / existing customers to meet their needs
Crosses and upsells products and services at every given opportunity
Prepares sales contracts and monitors the contract procedure
Keeps oneself up to date with the company's latest products & services on offer
Keeps oneself up to date with competition's products & services and
Greek energy market trends and updates
Is involved in the Sales Leads management and respective follow ups
Establishes, develops and maintains positive business and customer relationships.
Reaches out to customer leads through local market scanning, taking benefit of leads, cold calling and D2D approach
Creates routing plan in collaboration with the SMEs Sales Manager, the Store manager and HQ
Reaches and exceeds personal sales targets, leads generation management targets and KPIs
Knows and applies the data protection laws when and where relevant.
Expedites the resolution of customer problems and complaints to maximize satisfaction
Analyzes the territory / market's potential, tracks sales and status reports
Is involved in supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Is continuously improved through feedback
Proactively identifies areas of improvement and promptly suggests them to the SMEs Sales Manager, to the Store manager and to HQ
Identifies and assesses customers' needs to achieve satisfaction
Handles customer complaints, provides appropriate solutions and alternatives
Follows Company's communication procedures, guidelines and policies
Handles and carefully responds to customer inquiries, by providing excellent customer service through active listening
Aims to resolve issues end to end
Provides customer feedback to the SMEs Sales Manager, Store Manager and HQ
Main Qualifications/People Characteristics
BSc in Business or Social Sciences
MSc will be considered an asset
At least 2 years of professional experience as a B2B Sales Representative
Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
Familiarity with the Energy sector will be an advantage
Proficient in MS Office
Excellent command of the English language, both written and oral
Solid communication & negotiation skills and ability to establish strong and efficient relationships with key partners