Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions, offers you:
Career Growth – Become part of a team that fosters growth, learning, and personal development.
Supportive Culture – Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.
Top Clients & Technology – Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.
🧩 About the Role
The ERP Technical Support Analyst provides second-level support for ERP systems and related network integrations. You’ll troubleshoot technical issues, manage system configurations, and support POS, mobile, and B2B connections to ensure smooth business operations.
⚙️ What You’ll Be Doing
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Provide second-level technical support for ERP systems and associated network integrations.
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Troubleshoot and configure POS connections, mobile SFA applications, and B2B client networks.
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Develop and maintain automation scripts using JavaScript to streamline support tasks.
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Write and execute SQL queries for data reporting and analysis.
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Support Business Intelligence reporting and assist in system and user acceptance testing (UAT).
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Collaborate with internal teams and clients to resolve escalated issues effectively.
✅What We’re Looking For
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2–4 years of experience in ERP or technical support roles.
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Strong understanding of POS/EFT systems, mobile ERP connectivity, and B2B integrations.
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Proficient in JavaScript scripting and SQL for automation and reporting purposes.
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Experience with Power BI is preferred.
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Excellent problem-solving, communication, and client-facing skills.
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Ability to work independently and manage multiple priorities in a dynamic environment.
💼What We Offer
💰 Competitive salary & benefits package.
📚 Ongoing training & career development (Epsilon Training & Epsilon College).
🩺 Private medical insurance & psychological support services.
💻 Hybrid working model (Athens & Thessaloniki) / Remote for other cities.
🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).