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Members Care Support Supervisor

Πλήρης Απασχόληση
Αθήνα

Περιγραφή Θέσης

At June Homes we are revolutionizing the experience of living with roommates, by converting luxury homes into stress free roommate arrangements. Our tenants (we call them members) choose June Homes because of its convenience, flexibility, fully furnished rooms and a community of like-minded friends.

One of TOP performing real estate tech startups in USA is hiring a Members Care Support Supervisor to manage the existing members and coordinate the daily communication related to customer service.

We are looking for someone to join us as a talented and result-driven team Member at our back-office team in Athens.


Responsibilities:

  • Overseeing and assessing Team activities, and providing them with regular performance-related feedback.

  • Monitoring the team’s performance

  • Assisting the team by performing the tasks with them

  • Responding to incoming support ticket requests, complaints, and feedback;

  • Forwarding, assigning, and escalating requests/inquiries to relevant individuals and departments;

  • Contacting members to give them accurate feedback on the progress of their inquiries;

  • Coordinating and quality control of property maintenance activities including work conducted by handymen, housekeepers and vendors on behalf of June Homes or Landlord;

  • Reaching out landlords, submitting requests and supporting materials for fixing problems related to property maintenance in accordance with applicable regulations and undertaking follow up actions;

  • Ability to multitask and remain calm under pressure, be prepared to handle emergency situations;

  • Collaborate with the Sales team/Success team to handle issues with new & existing members;

  • Monitoring the customer satisfaction levels & gathering data upon move-out of a member;

  • Maintaining confidentiality of information;

  • Providing Excellent Customer service and a “June Homes: Make it Work" Attitude;

  • Performing other duties as the need arises.


Απαραίτητα Προσόντα

Requirements:

  • Fluent speaking/writing English

  • (3+ years) Experience in building/property management

  • (Preferred) Experience in Hospitality

  • Undergrad College Degree in Business, Communication, PR or related field suggested, or equivalent professional experience.

The ideal candidate will be:

  • Experience in a supervisory or managerial role

  • Ability to lead and motivate others

  • Excellent communication and leadership skills

  • Great organizational skills and an eye for detail

  • Set performance goals and project deadlines that align with the company’s larger plans

  • General knowledge of building systems, examples: roofs, boilers, elevators and etc. Preference is given to candidates knowing building systems, construction and housing codes;

  • Experienced in supervision of maintenance programs of the properties;

  • Excellent client-service and interpersonal skills, including the ability to communicate clearly and concisely with members and landlords;

  • Ability to write professional correspondence;

  • An intelligent problem-solver who is confident in getting things done;

  • Self-motivated and comfortable working independently;

  • Fluent in spreadsheets and office applications;

  • Ready to work extended hours on a shift basis (2 pm - 2 am)

  •  Disciplined, Systematic, Entrepreneurial;

  • Other: In young companies it is very common that one team member “wears multiple hats" and is responsible for many other aspects of operations.

What we Offer:

  • Competitive salary +benefits

  • Stock options of company;

  • Great international co-workers comprised of young and ambitious people

  • Performance bonuses;

  • Employment with a Greek branch within a VC backed U.S. company = great for portfolio

  • Opportunity for growth

  • For more information about us, please follow the link: https://junehomes.com/

Job Type: Full-time, hire into the Greek Branch 



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