ar-Bella Collection consists of three perfectly formed luxury hotels on the beautiful Ionian Sea. Exquisitely created with their own unique ambience and personality, each of our modern, five-star properties share the qualities for which our guests return year after year – superb Greek hospitality, outstanding luxury, and exceptional experiences.

Elix is looking for a highly energetic, results-driven and experienced Guest Relations Manager to join our Front Office Team.

Key Responsibilities

• Ensure guests are properly greeted upon their arrival

• Ensure and provide flawless, upscale, professional and high-class guest service experiences
• Report customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipating their unstated ones
• Promptly address guests' requests
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of services
• Manage guest relations team to ensure we comply with all standards and operating procedures

Technical Skills

• High School diploma, general education degree or international equivalent required. College degree preferred.

• Proven work experience as Guest Relations in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
• Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred
  
  

Personality Competencies

• Excellent communication and people skills. Good organizational and multitasking abilities.
• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Detail Orientation.
• A team player with a positive can-do attitude and a hands-on, results-driven approach.

Mar-Bella Collection offers:

• Competitive compensation package
• On-going training opportunities
• Accommodation ( if necessary)
• Meals within the premises
• Working uniform (and its cleaning)

Join us and become part of MarBella Collection Family.