MarBella Collection consists of three perfectly formed luxury hotels on the beautiful Ionian Sea. Exquisitely created with their own unique ambience and personality, each of our modern, five-star properties share the qualities for which our guests return year after year – superb Greek hospitality, outstanding luxury and exceptional experiences.

MarBella Collection is currently seeking for a passionate and dedicated Front Desk Receptionist to join our team . As a Receptionist, you will be the first point of contact for our company. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Duties & Responsibilities

• Greet and welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Register guests collecting necessary
• Answer, screen and forward incoming phone calls
• Provide information about the hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Receive, sort, and distribute daily mail/deliveries
• Ensure reception area is tidy and presentable, with all necessary stationery and material
• Maintain back-office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Control the front office supplies and keep inventory of stock

Skills

• Customer service attitude
• Organizational skills
• Written and verbal communication skills

• Outgoing personality
• Multitasking and prioritizing
• Problem-solving
• Ability to work under pressure

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel PMS, like Fidelio and Opera
• Excellent verbal and written command of Greek and English language
• Additional language knowledge would be consider an extra asset (German /French / Russian
• Familiarity with Microsoft Office.
• Degree in hotel management is a plus

• Competitive remuneration package
• Dynamic & highly professional environment
• Career development opportunities
• Sharedroom accommodation & meal plan provided

Appy and become part of MarBella Collection Family.