The amazing Boutique 5* Hotel Vathi Cove located on the island of Thassos, is looking for an experienced Front Office Manager.
They will be responsible for ensuring all staff within the front office department are performing to hotel standards and that guest enjoy a delightful experience during their stay.
The ideal candidate will have a background in Luxury Villas or 5* Hotels.
Ensure that guests checking in and checking out are handled according to hotel standards and that their expectations are met on a day-to-day basis.
Assist guests with all check-in procedures, Issue room keys, and answer any questions they may have.
Take extra care to address any special needs of guests, or possible guest complaints
Attempt to turn guests into repeaters by providing them with an amazing experience.
Provide additional information to the guests that are tailored to their preferences such as entertainment activities, cruises, beaches, restaurants, nightlife suggestions, events, or historic monuments.
Post all the relevant charges to the appropriate account, provide the itemized bills to the guests, and make sure that they are delivered promptly and are accurate.
Maximize the sales by providing the guests with information regarding hotel additional services.
Ensure overall guest satisfaction
BSc degree in Hospitality Management, Tourism, Business Administration or relevant
Minimum of 4 years experience in the guest services, front desk, or related professional area
At least 2 years in a supervisory/manager role
Excellent knowledge of the English language.
Additional languages will be considered a plus.
Good Computer Skills
Proficient in the use of MS Office Suite
Hotel reservation software knowledge is required (Protel, Opera, or similar)
Exceptional leadership qualities
Ability to give clear and concise instructions
Applicant must have strong interpersonal and administrative skills
Needs to be able to communicate and collaborate well with others
A task-oriented individual with a keen eye for detail
Professional appearance and presentation
Ability to maintain tact and diplomacy in tough guest situations
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