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GR
αποτελέσματα
Πλήρης Απασχόληση
Θάσσος

Περιγραφή Θέσης

The amazing Boutique 5* Hotel Vathi Cove located on the island of Thassos, is looking for an experienced Front Office Manager.

They will be responsible for ensuring all staff within the front office department are performing to hotel standards and that guest enjoy a delightful experience during their stay.

The ideal candidate will have a background in Luxury Villas or 5* Hotels.


Απαραίτητα Προσόντα

  • Ensure that guests checking in and checking out are handled according to hotel standards and that their expectations are met on a day-to-day basis. 

  • Assist guests with all check-in procedures, Issue room keys, and answer any questions they may have. 

  • Take extra care to address any special needs of guests, or possible guest complaints 

  • Attempt to turn guests into repeaters by providing them with an amazing experience. 

  • Provide additional information to the guests that are tailored to their preferences such as entertainment activities, cruises, beaches, restaurants, nightlife suggestions, events, or historic monuments.

  • Post all the relevant charges to the appropriate account, provide the itemized bills to the guests, and make sure that they are delivered promptly and are accurate. 

  • Maximize the sales by providing the guests with information regarding hotel additional services. 

  • Ensure overall guest satisfaction 

Qualifications

  • BSc degree in Hospitality Management, Tourism, Business Administration or relevant

  • Minimum of 4 years experience in the guest services, front desk, or related professional area

  • At least 2 years in a supervisory/manager role

  • Excellent knowledge of the English language.

  • Additional languages will be considered a plus.

  • Good Computer Skills

  • Proficient in the use of MS Office Suite

  • POS knowledge

  • Hotel reservation software knowledge is required (Protel, Opera, or similar)

  • Exceptional leadership qualities

  • Ability to give clear and concise instructions

  • Applicant must have strong interpersonal and administrative skills

  • Needs to be able to communicate and collaborate well with others

  • A task-oriented individual with a keen eye for detail

  • Professional appearance and presentation

  • Ability to maintain tact and diplomacy in tough guest situations

Κωδικός αναφοράς

RMVATHI

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