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αποτελέσματα

Sales & Customer Success Associate (Athens - Remote) από την εταιρεία Collaborate Healthcare

3 ημέρες για να κάνετε αίτηση
Πλήρης Απασχόληση
Αθήνα
€700.00 - €1,000.00 / μήνας

Περιγραφή Θέσης

Job brief

We are looking for a highly energetic individual to contribute at the launch of our new, award-winning software targeting primary care Physicians. In this role, you’ll manage a number of accounts to help our customers stay engaged, and ultimately, help our business continue to grow. You’ll make sure our customers are using our product in the best way to keep our retention rates strong. You’ll report to the Business Development Director and work together to reduce churn, increase product adoption and customer loyalty. This position is remote-first with option to work from office post Covid-19.


Responsibilities

  • Have the initial (inbound & outbound) phone or digital contact with leads and arrange meetings with prospect customers.
  • Organize and set up One-to-one and group presentation meetings.
  • Perform product demonstrations, onboard customers on the Collaborate Health Cloud and be the liaison throughout the entire after sales process.
  • Build and promote strong, long-lasting customer relationships.
  • Provide consultation and training support for customers in the platform usage and new features.
  • Continuously monitor customer account activity to ensure continued use and success of the existing solutions. Engage accounts that have low usage and lead product trainings to drive retention and continued product engagement.
  • Coordinate customer satisfaction surveys, drive customer references and case studies.
  • Calculate and monitor customer success KPIs (e.g. customer & MMR churn, expansion revenues, NPS)

Απαραίτητα Προσόντα

Requirements

  • Relevant experience in a customer success or consulting role in a SaaS / tech organization
  • In-depth understanding of sales principles and customer service practices
  • Results-driven, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Confidence in remote communication & in cold calling
  • Strong understanding of web applications and analytics tools
  • Analytical and multitasking skills
  • Excellent communication skills
  • Excellent command of the Greek and English language
  • BS degree in Marketing/Business or associates degree in relevant field
  • Previous experience in the healthcare industry will be considered a plus


We offer a competitive compensation package that includes fixed salary and bonus, the possibility of stock options and other attractive perks such us remote work, flexible leave plan. In addition, a
t Collaborate you will join an amazing fully remote team (at least during COVID-19 period) of talented and engaged people and you will have the opportunity to evolve in a fun, fast-paced, international startup environment.

 

 

 

About Collaborate

  • Collaborate Healthcare is an investor-backed, technology startup that develops modern IT solutions to help physicians improve clinical outcomes through team-work oriented and patient-centered workflows.
  • Our vision is to eliminate physician diagnostic errors & patient non-adherence to medical plans by reframing the medical care delivery process as technology driven, patient-centered, team-based activity.
  • At Collaborate we are proud to have diversity and inclusion at the centre of everything we do. We are committed to equal employment opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

 

 

If you want to apply for the position please send us your CV at careers@collaborate247.com (Code: CSA

Κωδικός αναφοράς

CSA

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