The successful candidate must:

• Lead the Reservations function both on an operational and business development level.
• Manage communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, message or through a central reservation system.
• Monitor competitor pricing understand the dynamic of local market and the demand generators and recommend appropriate actions.

Key Duties / Responsibilities:

• Develop marketing strategy to maximize sales.
• Monitor the digital marketing of the Resort.
• Prepare detailed action plan to manage revenue optimization.
• Establish reservation and distribution system.
• Oversee all revenue impacting online activities.
• Monitor pick up trends daily/weekly and monthly basis.
• Analyze demand and revenue trends to ensure performance against budget / market trends.
• Implement pricing strategy for OTA production.
• Process advance reservation deposits.
• Process reservations by mail, telephone, messages or through channel manager system.
• Determine room rates based on the selling tactics defined by management.
• Manage the Reservation team regarding guest communication throughout reservation channel.
• Ensure that daily correspondence is handled in a timely and efficient manner as well as that all inquiries and reservations are equally attended.
• Manage visibility of guest review in platforms.
• Process cancellations and modifications and promptly relays this information.
• Determine PMS function and configure listings and rates on the PMS.
• Yield management.
• Upselling.
• Perform other business development tasks and assignments as requested by the management.

Key Skills/Experience:

• 2-6 years in a similar role (Hotel or other related industry i.e. sales, travel).
• Experience in Channel Manager, PMS, OTA is desirable.
• Must possess a customer first mentality.
• Exceptional interpersonal skills.
• Excellent skills with numbers.
• Advanced skills in analyzing booking patterns and market trends.
• Excellent time management and organization.

Requirements:

• Bachelor’s Degree or Diploma: Revenue & Yield Management, Hospitality Management, Finance or relevant.
• Excellent command of the Greek and English languages, both verbal and written