ENTERSOFTONE - Redefining Business Software in an AI-powered Future
ENTERSOFTONE supports 90,000+ businesses with 1,500+ employees across 10 cities in 4 countries. We deliver Cloud, Web, and AI-driven solutions (ERP, CRM, HCM, WMS, e-Invoicing) to help organizations work smarter, grow faster, and leverage AI insights.
We are looking for Customer Care Administrator to join our high caliber team.
Your contribution to the success of the team
- Manage incoming customer requests
- Manage and record all customer interactions in the CRM system
- Distribute calls and service requests while monitoring call flow to ensure efficient coordination and high-quality support
- Prepare and send quotes to customers to support the company’s commercial activities
- Collaborate closely with the technical team and other departments to provide seamless customer support
- Maintain a general overview of the call center operations and customer service processes
Your Qualifications & Competencies
- Bachelor’s degree in Business Administration or a related field
- At least 1 year of experience in an administrative or customer support role
- Experience with CRM systems
- Understanding of basic business operations and familiarity with the restaurant/hospitality environment is an advantage
- Strong organizational and coordination skills to manage multiple requests and route calls efficiently to the technical team
- Customer-oriented mindset with focus on problem management and support, without necessarily resolving technical issues personally
- Experience in customer service within the hospitality or food service industry is a plus, enabling empathy with client needs
Your Benefits
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰 Competitive remuneration package
❤️ Private health insurance plan
💯 Opportunity to work alongside people who are always eager to mentor
🚍 Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪 Catering food services