Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role

The mission of this position is to lead the team successfully and without distractions to high performance of the team within their area of responsibility. They are responsible for eliminating inconsistencies, providing their team members with the necessary support, unleash the team members’ talents, and helping shape their path to Performance Heroes. They lead their team to a reputation of Wow Makers, ensuring the continuity of our excellent service delivery.

Main responsibilities:

• Proactively manage their areas of responsibility, in particular ensuring that the delivery of services to internal and external customers is done in accordance with all agreements and standards of service, including the Service Level Agreements (SLAs).
• Engage teams informing them of lead measures and Key Performance Indicators (KPIs) and the importance of achievement.
• Organise and delegate the employees’ workload as well as monitoring, supervising and guiding them to make sure the work is done correctly.
• Assume responsibility of escalated issues and manage to reach a successful conclusion.
• Act as the communication link between team members and Management, breaking down the company’s mission and objectives to the team, ensuring that everybody understands their individual roles and responsibilities.
• Proactively improve personal skills to achieve better performance and to improve the quality of daily business as well as motivate and train employees to ensure that the team delivers the needed performance.
• Continuous contribution to fulfilling the department goals and improvement of processes and procedures.
• Professional and disciplinary management responsibility.
• Ensuring regular knowledge transfer among the team members.
• Handling of internal and external client's requests.
• Support the team in the daily work and training new team members from different locations.
• Monitoring and optimization of Key Performance Indicators.

Requirements

• Fluent German. French will be considered as a strong asset.
• Leadership experience in former positions.
• Open minded and logical thinking.
• Good communication skills.
• Knowledge of Excel.

Benefits

• Buddy program.
• Internal career development.
• International environment.
• Job with purpose.
• Mobile working.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:

• Rhino-force.org: providing environmental protection for an endangered species.
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Apply now! Join our family and send us your CV in English!