Για εργοδότες
Κωδ:HM 13196
Service Desk Specialist -IT (German Speaking)
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2001-30000
Υπηρεσίες Λογισμικού και Πληροφορικής
ΑθήναΤοποθεσία
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Entry / ΑρχάριοςΕπίπεδο εμπειρίας
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Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role

  • Provide remote L1,5 Global Support to end users.
  • Analyzing problem & putting correct resolution in place.
  • Troubleshooting and relating resolution procedures to non-technical end- users.
  • Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle.
  • Monitoring the correct timelines (SLA).
  • Contact with the end user via phone, e-mail & chat.
  • Providing input toward Knowledge base maintenance.

Requirements

  • Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as a distinctive asset.
  • Experience in working in SLA driven environment.
  • Strong organizational skills with ability to prioritize effectively.
  • Communicative German and good English.
  • Able to work on shifts (6:00 - 19:00 German time) Monday-Friday.

Benefits

  • Buddy program.
  • Internal career development.
  • International environment.
  • Job with purpose.
  • Mobile working.
  • Staff discounts.
  • Unlimited employment contract.
  • Private Life and Health Insurance.

Apply now! Join our family and send us your CV in English!

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Service Desk Specialist -IT (German Speaking)
Αθήνα
πριν ένα χρόνο
Entry / Αρχάριος
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