Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role

• Deliver timely and accurate HR administration services on German Market (e.g. employment contracts, contract prolongations, certificates if employment, referral letters preparation etc.).
• Manage day-to-day HR operational services from employee life cycle support and HR data management on the German market.
• Provide a professional administrative service to business colleagues across a broad range of HR queries and processes, including supporting with case management, undertaking HR administrative tasks, handling customer queries, monitoring reports and documentation.
• Responsible for delivering support for incoming HR requests from team members or managers for various HR activities like data changes, etc. through the HR Ticketing system or calls.
• Identifying customer needs, seeking and providing practical solutions to their queries and delivering excellent customer experience.
• Monitoring data quality, running regular checks and ensuring that process guidelines are followed and expected data quality metrics are met.
• Performing data updates, clean-ups, and research/reports on any HR data discrepancies.
• Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail.
• Recommending ways to improve the ways we do things where it would benefit the customer experience.
• Identifying and supporting continuous improvement opportunities and implementation of continuous improvement initiatives in processes and systems.

Requirements

• German and English skills are a must (B2 level minimum).
• Strong computer skills across the full range of Microsoft Office applications, in particular Excel, and Word, (prior experience with HR databases will be a plus).
• Comfortable working with HR systems and applications.
• An ability to work under pressure to strict deadlines with limited supervision.
• Accurate data entry skills with excellent attention to details.
• Friendly and approachable manner, able to build and sustain relationships based on trust at all levels.
• Exceptional oral and written communication skills - being able to communicate confidently and comfortably.
• Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery.
• Strong customer focus.
• Focus on continuous improvements - the ability to identify, share and escalate.

Benefits

• Buddy program.
• Internal career development.
• International environment.
• Job with purpose.
• Mobile working.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!