Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Role:

Advanced Troubleshooting & Technical Support:

• Provide support for desktop, laptop, and peripheral issues.
• Troubleshoot hardware, software, network connectivity, and security issues across Windows, macOS, and mobile devices.
• Support enterprise applications (Microsoft 365, VPN, collaboration tools, security software, etc.).

White Glove & Executive Support:

• Deliver high-touch, personalized support to C-level executives, board members, and VIP users.
• Provide onsite and remote assistance for executive workstations, home offices, and travel setups.
• Ensure seamless video conferencing, collaboration tools, and secure remote access for VIPs.
• Proactively monitor and optimize IT environments in executive offices, conference rooms, and high-profile events.
• Maintain a professional and discreet approach while resolving executive IT issues quickly and efficiently.

Collaboration & Documentation:

• Document troubleshooting steps, configurations, and best practices for VIP support.
• Train and mentor other technicians on troubleshooting and white-glove support techniques in case of need
• Continuously improve IT service delivery processes to enhance VIP support experiences.

Requirements:

• 3+ years of experience in desktop support, with at least 1 year handling executive support, has already worked in global organization if possible.
• Good knowledge in Windows 10/11, macOS, iOS, and Android support.
• Strong troubleshooting experience with Microsoft 365, Exchange, Teams, and OneDrive. 
• Knowledge of VPN, remote access, and endpoint security tools (BitLocker, CrowdStrike, etc.), ticketing system.
• Familiarity with video conferencing tools (Zoom, WebEx, Microsoft Teams Rooms).
• Basic networking knowledge (DNS, DHCP, Wi-Fi troubleshooting).
• English skills
• Communication skills

Benefits

• Buddy program.
• International environment.
• Job with purpose.
• Mobile working.
• Staff discounts.
• Unlimited employment contract.
• Private Life and Health Insurance.

Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
 

• Rhino-force.org: providing environmental protection for an endangered species
• Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.

Join our Team! Apply now and send us your CV IN ENGLISH!