Receptionist

Key Responsibilities and Tasks:

• Deliver an efficient service to all guests in a friendly/professional manner, at all times
• Display excellent customer service and awareness
• Reconcile and account for all sales and monies during working shifts
• To be responsible for taking activity, excursion and restaurant bookings
• Ensure the reception remains professional and appealing to the eye
• Liaise with all departments to relay any information as required
• To be self-motivated and able to learn and develop your personal resort/area knowledge actively
• Drive sales for all products within the operation
• Develop positive working relationships within the teams
• Gain an excellent overall understanding of Noima Boutique Hotel product and pro-actively cross-sell our holidays
• Assist with any additional duties to help with the smooth running of the operation as directed by your line manager
• To provide local information on restaurants and recommend several alternatives
• To become the one-stop information point for all guests needs

Qualifications and experience required:

• Experience in a similar role
• Comfortable with all reception duties such as taking bookings, guest contact, cash handling, telephone use and accounting
• Previous customer service and hospitality experience (preferably within a hotel or chalet)
• Computer literate and capable of learning new programmes/procedures quickly and accurately
• Experience of working with electronic equipment such as credit card machines
• A formal hospitality qualification and/ or dedicated administration course (Desirable)

Knowledge, skills and abilities required:

• Good knowledge of customer service, dealing with complaints and problem solving
• Excellent communication skills at all levels within the team and with guests
• The ability to be an outstanding team player with the drive and motivation to work independently to achieve all set targets
• Capable of using Word and Excel
• To be flexible with work hours andwilling to assist in all areas of the operation
• Comfortable dealing with money and daily accounting
• Able to deliver a consistently high levelof service & standards that meetsthe guestexpectations
• Language skills are an advantage
• Ability to cope with unsocial hours

Personal qualities:

• Approachable, welcoming, professional and enthusiastic
• Highly self-motivated, hard-working, well organized and sales focused
• Punctual and flexible
• Excellent appearance and personal grooming
• Attentive, outgoing, friendly and assertive in verbal communication

What we offer

• Friendly and professional working environment
• Accommodation – Meal on duty
• Financial earnings depending on qualifications and previous service