Front Office Agent - One&Only, Athens
ένα μήνα πριν
Ημ. ανάρτησηςένα μήνα πριν
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηTasks
- Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.
- Provide immediate assistance to guests.
- Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Record guest issues in the guest response tracking system.
- Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.
- Support implementation of the upselling program, communicating and ensuring process.
- Proceed with check-ins and check-outs.
- Ensure that passports data collected at the check-in and guest registration is done.
- Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
- Provide necessary reports to Finance department when needed.
- Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
- The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.
Qualifications
- Experience in a luxury, or boutique hotel in Front Office department
- Previous guest service and reservations experience preferred.
- Excellent written and oral communication skills required, must be fluent in verbal and written English
- Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Front Office Agent - One&Only, Athens
Γλυφάδα
ένα μήνα πριν
Με κάποια εμπειρία
Πλήρης απασχόληση