• Support implementation of the upselling program, communicating and ensuring process.
• Proceed with check-ins and check-outs.
• Ensure that passports data collected at the check-in and guest registration is done.
• Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.
• Provide necessary reports to Finance department when needed.
• Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.
• The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.

Qualifications

• Experience in a luxury, or boutique hotel in Front Office department
• Previous guest service and reservations experience preferred.
• Excellent written and oral communication skills required, must be fluent in verbal and written English
• Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.