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MELCO Resorts and Entertainment- Doorman – Limassol
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501-2000
Τουρισμός / Ξενοδοχεία
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Ημ. ανάρτησης
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Entry / ΑρχάριοςΕπίπεδο εμπειρίας
Entry / Αρχάριος
ΤουρισμόςΚατηγορία θέσης
Τουρισμός

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities.  City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Papos and Limassol.

POSITION SUMMARY:

The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.

 

PRIMARY RESPONSIBILITIES:

  • Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
  • Posts in designated lobby position to ensure readiness to assist the guests
  • Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
  • Handles guest requests / inquiries in a professional and helpful manner
  • Ensures smooth arrival and welcomes all guests with a smile
  • Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom
  • Directs traffic at the porte-cochere and assists with valet parking when appropriate
  • Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice
  • Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
  • Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained
  • Assists the Bell Attendants when required
  • Attends daily briefings and departmental meetings
  • Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
  • Adheres to all Company policies and procedures
  • Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
  • Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
  • Performs other reasonable job duties as assigned by supervisors from time to time

 

KEY PERFORMANCE INDICATORS:

  • Excellent knowledge of all products and services offered by City of Dreams Mediterranean
  • Continuous progress of Technical Skills
  • Positive Customer Feedback

 

QUALIFICATIONS:

 

Experience

  • Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry 

Education

  • High school diploma or equivalent professional training

 

Skills / Competencies

  • Excellent interpersonal and customer service skills
  • Professional written communication skills
  • Excellent command of Greek and English

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

To apply please click here: Doorman

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