Front Desk Agent / NEW Hotel

Scope of role

We are looking for a charming, confident, sophisticated and internationally-minded person who knows what to do to exceed guest expectations.

The ideal candidate provides friendly and efficient guest service at the front desk, handling check-ins and check-outs, reservations and guests inquiries. Ensures accurate billing and cash handling, resolves routine guest concerns and communicates effectively with other departments to support a smooth and positive guest experience.

Key Responsibilities:

• Welcome and greet guests in a warm and friendly manner.
• Answering guest questions and resolving problems in a timely manner ensuring guest satisfaction.
• Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
• Perform all check-in and check-out tasks.
• Provide information about the hotel's facilities, services, and local attractions.
• Performing other related front desk agent duties as required by the hotel.

The ideal candidate should be:

• Friendly and have a polite personality.
• Able to multi-task and use initiative, focusing on guest needs.
• With excellent communication skills.
• Detail oriented.

Requirements:

• Degree in Hotel Management or Tourism.
• Fluency in English and Greek conversation, reading and writing. Knowledge of an additional language will be appreciated.
• Previous hotel experience in similar position.
• Flexibility in working night shifts.
• Computer Literacy - Knowledge of OPERA or Fidelio.

Company offers:

• Career development opportunities.
• Excellent working environment.