Key Responsibilities:

• Manage and monitor activities of all team members in the Front Office department.
• Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
• Act as manager on duty for the hotel whenever necessary, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations and give constructive feedback to assist them in their overall job performance.
• Ensure appropriate training for all team members, prepare work schedules, and compile feedback reports accordingly.
• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
• Conduct day-to-day shift meetings or huddles.
• Be aware and able to enforce all health and safety procedures.
• Remain current in all updates with regards to new procedures and training.

Requirements:

• High School diploma, general education degree or international equivalent required. College degree preferred.
• Proven work experience as Front Office in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.
• Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.
• Excellent communication and people skills.
• Must be able to manage multiple priorities in a fast-paced environment.

Benefits:

• Opportunities for professional growth
• Competitive compensation package
• Participation in training programs and career development opportunities within the Group
• Accommodation provided (where required)
• Three meals per day at the staff restaurant