Front Office Manager

About the role

As a Front Office Manager, you’ll be at the heart of the guest experience — leading the teams that shape first impressions and lasting memories across our hotel.

You’ll oversee the full Front Office operation, ensuring that every arrival, interaction, and departure reflects the standards of a luxury hospitality environment. Your role blends operational excellence with people leadership, creating a front office culture where service feels effortless, personal, and genuine.

Working closely with Hotel Operations and all key departments, you’ll ensure smooth daily performance while continuously elevating guest satisfaction and team engagement.

Life Inside the Hotel

The front office is where the hotel truly comes alive. Some days follow a steady rhythm — arrivals flow smoothly, guests are delighted, and teams work in sync. Other days are more dynamic — high occupancy, special requests, last-minute changes, or opportunities to turn a challenge into a memorable guest moment.

Within this fast-paced environment, you’ll be the visible leader — guiding your team with confidence, setting the tone for service excellence, and ensuring that every guest feels welcomed, understood, and cared for.

What you’ll do

• Oversee all Front Office operations, including Reception, Concierge, and Guest Services
• Lead, train, and inspire the Front Office team to deliver exceptional and personalized service
• Ensure a seamless check-in and check-out experience, room assignments, and reservation coordination
• Maintain a strong presence in the lobby, engaging with guests and proactively addressing their needs
• Monitor guest feedback, handle concerns professionally, and implement service improvements
• Collaborate closely with Housekeeping, F&B, Sales, and other departments to ensure a unified guest journey
• Prepare and manage departmental budgets, ensuring cost control and operational efficiency
• Ensure full compliance with hotel policies, procedures, and health & safety standards

Your Uniqueness is Welcome

We believe great Front Office Managers are more than operational experts — they are hosts, mentors, and problem solvers. If you thrive in guest interaction, enjoy leading diverse teams, and take pride in creating memorable experiences, you’ll feel right at home with us.

We’re looking for someone who:

• Has proven experience as a Front Office Manager or in a similar leadership role within luxury hospitality
• Demonstrates strong leadership, multitasking, and problem-solving skills
• Is proficient in PMS systems (preferably Protel)
• Possesses excellent organizational and communication abilities
• Is fluent in English
• Has a genuine passion for service excellence and guest satisfaction

Why Join Us?

• A supportive and collaborative work environment
• Opportunities for career growth within a world-class resort and hotel group
• Competitive compensation and benefits
• Accommodation (for resorts) and meals provided

Ready to join our community?