Operations Manager, The Modernist Athens
Managing People
● Trains, coaches, schedules and supports colleagues, ensuring they perform
productively.
● Focus on the team and create an environment where they feel supported, have
opportunities to grow and enjoy what they do.
● Monitor the performance of the team and give regular feedback through one to
ones and performance reviews.
● Manages all necessary staff recruitment processes.
● Lead by example in creating a memorable experience for our guests that
exceeds their expectations and builds a great reputation for The Modernist
Hotels.
● Interacts with guests, obtain feedback and effectively handle guest complaints.
● Lead from the front, taking hands on action, setting standards, motivating the
team around.
Managing Operations
● Oversees all departments on a daily basis to ensure an optimal level of service
and hospitality.
● Plans, schedules, coordinates tasks, allocates responsibilities to achieve the
most productive operating model.
● Resolve complaints and avoids potential problems by reviewing and monitoring
operational issues, business flow and associate performance.
● Inspects facilities and all back of house areas on a daily basis to ensure they are
complied with health and safety standards.
● Ensures hotel maintenance and staff or equipment adequacy.
● Inspects and coordinates all departments for cleanliness, ambience, service,
readiness, staffing and hospitality culture.
● Oversees all maintenance works and external service providers.
● Prepares required operational paperwork, reports and schedules in an
organized and timely manner.
Managing Business
● Is aware of guest satisfaction scores and brand values towards increasing
overall guest satisfaction.
● Able to balance operational needs, implement brand strategies and display a
passion for business excellence.
● Stays updated with industry trends, monitors the competition.
● Manage all costs and expenses of daily operations.
● Manage the property’s relationship with the head office and collaborate closely
in terms of budget, forecasting, sales, distribution, reporting, yield.
● Make sure the brand standards are followed and think creatively in how to
engage with the local market and neighborhood