Front Office Agent - NOS 5* Hotel & Villas Sifnos

Position Overview:

The Front Office Staff serves as the first point of contact for guests, responsible for providing exceptional service at the front desk.

Key Responsibilities:

Welcome guests and assist with check-in and check-out procedures.

· Greet guests warmly as they arrive.

· Verify guest reservations and process payments.

· Provide room keys and explain hotel amenities.

Answer phone calls and respond to guest inquiries.

· Manage incoming calls promptly and courteously.

· Provide information about hotel services and local attractions.

· Take reservations over the phone as needed.

Manage reservations and maintain accurate records.

· Update the reservation system with guest information.

· Monitor room availability and pricing.

· Assist in handling cancellations and modifications.

Handle guest complaints and provide solutions.

· Listen to guest concerns and empathize with their situations.

· Propose solutions or escalate issues to management when necessary.

· Document complaints for future reference and improvement.

Collaborate with housekeeping and maintenance to ensure guest satisfaction.

· Communicate guest requests for additional services to housekeeping.

· Report maintenance issues to the appropriate department.

· Follow up with guests to ensure their needs are met.

Maintain the cleanliness and organization of the front desk area.

· Ensure the front desk is tidy and stocked with necessary supplies.

· Organize brochures and promotional materials for guests.

· Regularly check for and remove outdated information.

Requirements:

· Previous experience in customer service or hospitality is preferred.

· Strong communication and organizational skills.

· Proficient in English and Greek; additional languages are a plus.

· Ability to work flexible hours, including weekends and holidays.