Kariera.Group Recruitment Services is seeking to recruit, on behalf of its client Theros All Suite 5* Hotel in Kos island, a professional for the position of Front Office Agent.
Position Overview
The Receptionist is the first point of contact for guests at a five-star hotel and plays a crucial role in creating exceptional first and lasting impressions. This position requires professionalism, warmth, and efficiency in handling guest check-ins, check-outs, inquiries, and reservations, ensuring an elevated and seamless guest experience that reflects the hotel’s luxury standards.
Key Responsibilities
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Welcome guests warmly and courteously upon arrival.
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Perform smooth and accurate check-in and check-out procedures.
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Handle room reservations, cancellations, and modifications efficiently.
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Respond promptly to guest inquiries, requests, and complaints both in person and over the phone.
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Coordinate with other departments (Housekeeping, Guest Experienve, Food & Beverage, etc.) to ensure guest needs are met.
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Maintain accurate guest records and billing information in the Property Management System (PMS).
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Upsell hotel services and amenities (spa, restaurants, events) to enhance guest satisfaction and revenue.
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Maintain a clean and organized front desk area in line with the hotel’s five-star presentation standards.
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Adhere to all hotel policies, security, and service procedures.
Qualifications & Experience
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Minimum 1–2 years of front-office or guest-service experience in a luxury or five-star hotel environment.
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Excellent communication and interpersonal skills.
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Proficiency in hotel PMS software (e.g., Protel*) *are current PMS
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Fluency in English; additional languages are an advantage.
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Professional appearance and demeanour, with strong attention to detail.
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Ability to handle pressure and multitask in a fast-paced environment.
Key Competencies
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Guest-centric mindset and service excellence
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Professional communication and grooming standards
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Problem-solving and conflict-resolution skills
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Team collaboration and adaptability
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Sales and upselling abilities