Key Duties & Responsibilities

• Assist in supervising and coordinating the daily operations of the Housekeeping Department.
• Inspect housekeeping work areas for cleanliness, order, and adherence to standards.
• Ensure that all villas/guest rooms are prepared and inspected prior to guest arrival.
• Support in handling guest complaints promptly and professionally, informing the Director of Rooms and relevant departments as required.
• Report operational issues encountered during shifts to the Resort Manager or Executive Housekeeper.
• Assist in preparing work schedules, monitoring payroll, and ensuring staffing levels align with operational needs.
• Monitor cleanliness standards across assigned areas, including villas, corridors, and public spaces.
• Coordinate with the Engineering Department by submitting maintenance work orders when required.
• Support the efficient operation of the Laundry Department, ensuring proper chemical usage and quality control.
• Assist in inventory management, purchasing, storage, and issuance of supplies and equipment.
• Contribute to the preparation and monitoring of the Housekeeping Department budget.
• Support monthly P&L preparation in collaboration with the Finance Department.
• Assist in implementing effective training programs and ensure team members are properly trained according to brand standards.
• Ensure Housekeeping SOPs and procedure manuals are maintained and updated when necessary.
• Promote a positive working environment and maintain high team morale and productivity.

Skills, Experience & Educational Requirements

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 3–4 years of experience in Housekeeping, with at least 1–2 years in a supervisory role within a luxury hotel or resort environment.
• Very good verbal and written command of the English language.
• Excellent communication and interpersonal skills.
• Strong leadership and team supervision abilities.
• Organizational and analytical skills with attention to detail.
• Ability to provide outstanding guest service and maintain positive employee relations.
• Knowledge of health, safety, and hygiene procedures.
• Ability to work effectively in a fast-paced and demanding environment.
• Proficiency in Microsoft Office applications and hotel property management systems.