This is a full-time on-site role for a Reservations Agent. The Reservations Agent will be responsible for handling phone reservations and inquiries, providing excellent customer service, communicating effectively with guests, and performing receptionist duties. The role requires attention to detail and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Phone etiquette, customer service, and communication skills
• Experience in reservations and receptionist duties
• Ability to handle multiple tasks and prioritize work
• Excellent organizational and time management skills
• Proficiency in using hotel reservation systems (Preferably Protel)
• Fluency in English and additional languages is a plus
• Previous experience in the hospitality industry is beneficial

Benefits

• Excellent working environment
  
• Continuous training and development
• Career development and opportunities