We are looking for a Hotel / Resident Manager who understands that true leadership is quiet, decisive, and consistent — especially in complex resort environments.

The Role

This is a top-level operational leadership role.

Your responsibility is not to “be everywhere,” but to:

• ensure alignment across departments
• protect standards
• support leadership teams
• make clear decisions when it matters

You are responsible for the daily life of the hotel, acting as the link between ownership, management, and operations.

Responsibilities

• Full operational oversight of the hotel
• Lead and align department heads (Front Office, F&B, Housekeeping, Maintenance)
• Ensure standards are implemented and respected across all departments
• Monitor operational performance, staffing, and service quality
• Act as final point of escalation for operational and guest issues
• Coordinate with Ownership and Senior Management
• Ensure compliance with procedures, safety, and quality standards
• Protect team structure, discipline, and communication flow
• Maintain calm, controlled operations during peak periods

What This Role Is NOT

• Not a micromanagement position
• Not suitable for leaders who avoid accountability

If you lead through presence rather than systems, this role is not a fit.

Requirements

Applications will be considered only from candidates who have:

• Proven experience as Hotel Manager, Resident Manager, or Operations Manager
• Background in resort operations
• Strong leadership and decision-making skills
• Clear understanding of hotel structure and departmental interdependence
• Ability to remain composed under pressure
• Respect for hierarchy, procedures, and accountability

What We Value Most

• Clarity over noise
• Structure over improvisation
• Decision-making over delegation avoidance
• Team alignment over individual visibility
• Long-term operational stability over short-term fixes

How Success Is Measured

• Smooth daily hotel operations
• Aligned and confident department heads
• Reduced operational friction and escalation
• Consistent guest experience across departments
• Trust from ownership and senior management

What We Offer

• Senior-level authority with clear responsibility
• Structured, professional working environment
• Competitive compensation based on experience
• Accommodation and meals (if applicable)
• Long-term leadership perspective