Alas Resort & Spa, a luxury 5-star seaside resort in Monemvasia, is looking for an experienced and passionate Reservations & Front Office Manager to lead our guest journey from the first inquiry to check-out.

Τis a key role combining commercial awareness, operational excellence, and outstanding hospitality.

Employment period: April – October

Key Responsibilities

• Oversee daily operations of the Front Office and Reservations departments

• Manage the full reservation process across all channels (direct, OTAs, agents)

• Ensure smooth check-in/check-out procedures and exceptional guest service

• Supervise, train, and motivate the front office & reservations team

• Handle guest requests, feedback, and complaint resolution professionally

• Monitor availability, room allocation, and upselling opportunities

• Collaborate closely with Revenue Management and Sales teams

• Maintain accurate data in the PMS and ensure correct billing procedures

Requirements

• Proven experience in a similar role within a 4★ or 5★ hotel environment

• Strong knowledge of Front Office operations and reservation systems (PMS)

• Excellent communication and leadership skills

• Fluency in Greek and English (additional languages are a plus)

• Strong organizational skills, attention to detail, and guest-oriented mindset

We Offer

• A dynamic and supportive working environment

• Competitive salary package

• Accommodation and meals provided

• Opportunities for long-term development within a luxury hospitality brand