Head Receptionist (Zakynthos/Zante)

About Work For All

Work For All is a specialized recruitment and staffing company dedicated to achieving the best possible match between candidates and employers. We support employees in their professional development and help businesses grow sustainably by providing the right personnel. Our vision is a workplace with equal opportunities for all, where diversity is a strength and inclusion leads to success.

Work For All is seeking a Head Receptionist on behalf of 4* hotel in Zakynthos/Zante.

About the Group & the Hotel

The hotel group, with a strong presence on the island of Zakynthos, offers a complete hospitality experience where comfort, attention to detail and high-quality service come together harmoniously. The group consists of three 4-star hotels and one apartment complex, located in the areas of Tsilivi and Laganas, offering a total of more than 234 rooms.

At the group’s largest hotel, two restaurants operate: an à la carte restaurant, ideal for an enjoyable dinner experience, and a buffet restaurant serving guests from morning until evening with a selection of Mediterranean and international cuisine. In addition, the hotel features two bars, creating the perfect setting for relaxation and entertainment. The hotel operates on an All Inclusive basis and caters to families with children, couples and groups of friends, offering a welcoming, pleasant and fully organized accommodation environment.

Scope of the role

Serving as the first point of contact for guests, this position is responsible for the smooth management of daily front office operations, ensuring a high level of service and a seamless guest experience throughout the stay. The role reports directly to the Rooms Division Manager.

Key Responsibilities

• Maintaining thorough knowledge of the hotel’s facilities, services, and the features of each room category.
• Managing guest arrivals and departures efficiently.
• Handling guest requests and interactions with a high level of service.
• Overseeing all cashiering functions effectively.
• Management of reservations in the PMS, issuance of invoices and billing.
• Responding to guest calls and emails professionally.
• Resolving issues and collaborating with other hotel departments.

Qualifications

• Previous experience in a similar role within a 4* or 5* hotel environment.
• Excellent command of the English language.
• Good knowledge of MS Office and hotel PMS systems. (preferably PYLON).
• Communication and collaboration skills, problem-solving abilities, and a strong guest-focused orientation.

Benefits

• Shared double accommodation (A/C, TV, mini fridge, Wi-Fi, shared laundry facilities)
• Full board (3 meals per day)
• Continuous training and professional development opportunities.
• Provision of work uniform.

All applications will be treated with absolute confidentiality. After careful evaluation of the CVs, we will contact only the candidates who meet the requirements of the position.

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