Porto Platanias Hotels & Resorts treats Guest Relations as a function of trust and judgment.
This role exists not to react, but to listen, anticipate, and resolve.

We are looking for a Guest Relations Officer who understands that meaningful guest care is quiet, precise, and intentional — not performative or scripted.

The Role

This is a guest-facing and cross-departmental role.

Your responsibility is not to follow scripts, but to:

• understand guest needs
• manage expectations
• resolve issues with discretion
• protect the overall guest experience

You work closely with Front Office, F&B, Housekeeping, and Management.

Responsibilities

• Act as a point of contact for guest feedback and special requests
• Anticipate guest needs and follow up proactively
• Handle complaints and concerns with calm judgment
• Coordinate with departments to resolve issues effectively
• Maintain accurate guest profiles and records
• Monitor guest satisfaction during the stay

What This Role Is NOT

• Not a call-center or reactive complaint desk
• Not suitable for avoidance of difficult conversations
• Not a role without accountability

If you rely on charm instead of resolution, this role is not a fit.

Requirements

Applications will be considered only from candidates who have:

• Previous experience in Guest Relations, Front Office, or hospitality
• Strong communication and listening skills
• Ability to remain calm in sensitive situations
• Clear judgment and problem-solving ability
• Professional discretion and confidentiality
• Fluency in English (additional languages a plus)

What We Value Most

• Listening over talking
• Resolution over explanation
• Empathy with boundaries
• Consistency over emotional reaction
• Long-term guest trust over short-term appeasement

How Success Is Measured

• Effective resolution of guest issues
• Positive guest feedback and return visits
• Reduced escalation to management
• Clear communication with departments
• Trust from guests and internal teams

What We Offer

• Professional and structured working environment
• Clear role definition and authority
• Competitive compensation
• Accommodation and meals (if applicable)
• Opportunity to grow within guest experience leadership