Guest Relations Agent 

About the role

Join our hospitality team and become part of an environment where exceptional service and meaningful guest experiences are at the heart of everything we do. We are seeking a warm, engaging, and detail-oriented Guest Relations Agent who will act as a key point of contact for our guests, ensuring every stay is seamless, personalized, and memorable.

What you will do

• Welcome guests upon arrival and ensure a smooth and pleasant check-in experience
  • Act as a main point of communication for guests throughout their stay
  • Provide detailed information about the property, facilities, services, and local attractions
  • Handle and resolve guest concerns or complaints promptly and professionally
  • Anticipate guest needs and personalize services to exceed expectations
  • Coordinate special guest requests, including reservations, transportation, and event planning
  • Manage VIP guest preferences with discretion and attention to detail
  • Collect and analyze guest feedback to support continuous service improvement
  • Collaborate closely with Front Office, Housekeeping, and Food & Beverage teams
  • Maintain accurate guest profiles and records within the hotel system

Your uniqueness is welcome

We are looking for a service-driven professional who enjoys connecting with people, thrives in a fast-paced hospitality environment, and takes pride in delivering outstanding guest experiences. The ideal candidate:

• Has previous experience in Guest Relations or a similar role, preferably within luxury hospitality
  • Possesses excellent verbal and written communication skills
  • Is fluent in English and Greek (additional languages will be considered a strong advantage)
  • Is comfortable using hotel management systems and standard office software
  • Demonstrates strong interpersonal skills, problem-solving abilities, and attention to detail
  • Is flexible to work shifts, including weekends and holidays
  • Shows genuine passion for guest satisfaction and service excellence

What we offer

• Competitive salary and benefits package
  • Continuous training and professional development
  • Opportunities for career growth within a dynamic hospitality environment
  • Accommodation (for resort properties) and meals provided
  • A supportive team culture focused on quality and guest satisfaction

Ready to join our team?