Sandglass Hotels & Villas Collection, a curated hospitality brand operating hotels and villas in unique destinations, is looking to recruit talented professionals for the 2026 season. Sandglass Hotels & Villas Collection is a growing hospitality group bringing together passionate teams to deliver authentic experiences in unique destinations across Greece, Costa Rica, and Bulgaria. Discover a workplace where luxury hospitality meets professional growth. Our Front office team seeks a passionate Front Office Supervisor ready to contribute to an elevated and refined guest experience.

Front Office Supervisor

Location: Kea

Duration: April– October

Job Description

• Supervise front office staff during shifts and ensure smooth daily operations
• Support the Front Office Manager in implementing policies, procedures, and service standards
• Welcome guests and ensure a professional and courteous reception experience
• Handle guest requests, inquiries, and complaints efficiently and professionally
• Coordinate room assignments, arrivals, departures, and special requests
• Monitor front desk performance and service quality during shifts
• Train, guide, and support front office team members
• Ensure accurate handling of reservations, check-ins, and check-outs
• Maintain effective communication with Housekeeping and other departments
• Ensure compliance with health, safety, and security procedures

Requirements

• Minimum 3 years of experience in Front Office operations within a hotel or hospitality environment, with at least 1 year in a supervisory or shift leader role
• Strong knowledge of front office procedures, including reservations, check-ins/check-outs, room assignments, arrivals/departures, and billing
• Excellent communication and interpersonal skills, with proven ability to handle guest requests and complaints professionally
• Ability to supervise, train, guide, and motivate front office team members during shifts
• Very good command of English, both written and spoken; additional foreign languages will be considered an asset
• Proficiency in PMS / hotel management systems and basic knowledge of MS Office (experience with Opera is an advantage)
• Strong organizational and multitasking skills, with attention to detail and service quality
• Ability to work flexible shifts in a fast-paced, seasonal hospitality environment (April–October)
• Knowledge of and compliance with health, safety, and security procedures

Benefits:

• Attractive and competitive remuneration
• Exceptional opportunities for professional growth
• Comfortable, fully provided accommodation
• Complimentary onboard meals

 How to Apply:

Interested candidates are invited to submit their resume via the application link or send it directly to [email protected]  Please indicate the position and the location you are applying for in the subject line. Our HR team will reach out to shortlisted candidates as soon as possible.

Become part of a professional team dedicated to excellence across the entire guest experience.