Duties and Responsibilities:

• Oversee all front office operations (reception, concierge, reservations, guest services)

• Ensure a high level of guest satisfaction and handle VIP guests

• Resolve guest complaints efficiently and professionally

• Maintain service standards and brand consistency

• Supervise, schedule, and motivate front office staff

• Recruit, train, and onboard new team members

• Manage daily front desk activities and shift coverage

• Ensure accurate room assignments, check-in/check-out processes

• Monitor cash handling, billing accuracy, and night audit procedures

• Liaise with Housekeeping, Maintenance, F&B departments on a daily basis

Education and Experience:

• Excellent command of both English and Greek language is essential, knowledge of other languages is a plus
• Excellent MS Office, strong email, PC and internet skills; Hotelizer would be an asset
• Prove leadership skills, be results oriented
• Customer focused, quality driven, superior organizational and follow up skills with a strong eye to detail
• Dedication and willingness to go above and beyond
• Strong work ethics

Should you wish to be a member of HotelBrain team, please send us your CV with a photo.

All applications will be treated in the strictest confidence