Wavemaker Hospitality is a dynamic collection of hotel brands across the Mediterranean. With 45 years of expertise, 50+ hotels, and 500,000+ guests each season, our portfolio includes Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, and our newly introduced APHI Resorts and AMOH, a Luxury Collection Resort, Rhodes.

We’re seeking a strategic, passionate, and relationship‑driven Central Reservations Manager (CRM) (Limassol Hotels)

Position Overview

The Central Reservations Manager is responsible for leading and coordinating the reservations function across three hotel properties in Limassol. The role ensures the maximization of revenue, strong conversion of enquiries, consistency in procedures, and high-quality service delivery across all reservation teams. The position manages relationships with travel agents, tour operators, group partners, and individual clients, while also supporting commercial strategy through pricing, inventory control, forecasting, and reporting. The role requires a strong leader with sound judgement, problem-solving ability, and commercial awareness.

Key Responsibilities

1. Leadership & Team Management

• Lead, manage, and support the Central  reservations teams, all located in the same location as the CRM.
• Ensure appropriate staffing levels for all hotels ensuring a 7/7 Reservation management presence and update.
• Provide daily guidance, coaching, and performance feedback to reservation team members.
• Foster a culture of accountability, collaboration, and high service standards.
• Identify training needs and support the development of team members.

1. Reservations Operations

• Oversee the end-to-end reservations process for all three hotels, following the company’s systems, policies and directives.
• Ensure accurate handling of individual, group, and corporate bookings.
• Maintain consistency in procedures, standards, and communication across all properties.
• Handle complex reservations, escalations, and guest or partner complaints when required.
• Act as the final decision-maker for difficult operational or commercial situations.

1. Commercial & Revenue Support

• Work closely with Revenue Management and Sales team to optimize room availability and pricing.
• Monitor booking pace, pick-up, and trends across all hotels. Communicate weekly Report on all agreed KPI’s.
• Support promotional offers and packages in coordination with Commercial teams.
• Maximize conversion rates of direct enquiries into confirmed business.
• Support strategies for peak, shoulder, and low seasons.

1. Group, Agent & Partner Management

• Manage operational/reservation relationships with key travel agents, tour operators, and group partners.
• Ensure professional and timely communication with all external partners.
• Handle group quotations, negotiations, and confirmations in collaboration with Sales.
• Monitor performance of key partners and provide insights to the Commercial team.

1. Systems & Accuracy

• Ensure correct usage of PMS, CRM, channel managers, and booking platforms across all teams. Work closely with the Dynamic Sales Team to align all efforts and share strategy and focus.
• Monitor accuracy of data entry, rates, availability, and booking details.
• Ensure that SOPs are followed and continuously improved.
• Produce regular reports on reservations performance, , and trends and follow the local market.

1. Coordination Between Hotels

• Act as the central point of coordination between the three hotels for reservations activity. Hotels shall still be responsible to operate all Front Office activities. CRM shall be responsible to ensure that the hotel are 100% updated properly and in a  reliable manner.
• Ensure smooth collaboration between hotels, especially during high occupancy periods, in maximing the Group’s total capacity in Limassol
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Profile & Requirements

Experience & Knowledge

• Proven experience in Reservations Management within the hospitality industry.
• Experience managing multiple properties or centralized reservations structure is highly desirable.
• Strong understanding of distribution channels
• Experience working with PMS, CRM, channel managers, preferably worked previously with Protel and PrimalRes, and booking platforms.

Skills & Competencies

• Strong leadership presence with the ability to manage and motivate teams.
• Excellent communication and interpersonal skills.
• Strong decision-maker with the ability to handle pressure and resolve complex issues.
• Highly organized with strong attention to detail.
• Commercial mindset with understanding of revenue and business impact.
• Proactive problem-solver with a hands-on approach.

We Offer

• Competitive salary package
• Opportunity to play a strategic role in a growing hospitality group
• Professional and collaborative working environment
• Career development and long-term prospects