At H Hotels Collection, we operate with innovation and determination, supporting our people, local communities, and the environment. Our passion is to evolve, set standards, and surpass ourselves by creating unique experiences and relationships. We build relationships based on safety and reliability with all stakeholders, promote authenticity, operate with integrity, and establish trust-based relationships upon which we build our future and growth.

Job Description

We are seeking a Guest Relations Agent to provide personalized service to guests and ensure their stay is pleasant and memorable. The ideal candidate will act as the main point of contact for guests, offering solutions to their needs and managing their experience from arrival to departure.

Key Responsibilities

Provide personalized service to create memorable guest experiences.
Receive and respond to daily emails related to guest service requests and take appropriate actions to fulfill them.
Monitor guest satisfaction.
Respond promptly and effectively manage any guest complaints or requests.
Manage reservations, organize events, or handle special requests according to guests’ preferences.
Collaborate with other hotel departments (front office, housekeeping, food & beverage) to meet guest needs.
Maintain guest records and provide reports for the continuous improvement of services.
Organize and conduct hotel tours for interested guests.
Provide support to the front desk when required, ensuring the smooth operation of hotel services.

Qualifications

Degree in Tourism or Customer Service (preferred).
Excellent knowledge of English (knowledge of a second foreign language is desirable).
Good computer skills and knowledge of customer or reservation management software.
Flexibility in working hours.

Skills and Experience

Minimum of 2 years’ experience in a similar position, preferably in a hotel environment.
Excellent communication skills (both verbal and written).
Ability to handle complaints and resolve problems professionally.
Strong customer service skills with attention to detail.
Ability to organize and manage multiple requests simultaneously.

The Company Offers

Competitive compensation and benefits package.
Accommodation (for candidates residing outside the area).
Opportunities for professional growth within a continuously expanding Group.
A positive and supportive working environment in an organization that respects its people, the environment, and local communities.

All applications and submitted personal data will be treated with strict confidentiality.

Σχετικά tags

hospitality professional

professional

υπάλληλο υποδοχής (receptionist)

guest relations

guest relation agents

υπάλληλο δημοσίων σχέσεων

costumer service

career in hospitality

guest relations agent, υπεύθυνος εξυπηρέτησης πελατών, εξυπηρέτηση πελατών ξενοδοχείου, υποδοχή πελατών, διαχείριση παραπόνων, εμπειρία πελατών, διαχείριση κρατήσεων,

επικοινωνία με πελάτες, προσωπικές υπηρεσίες φιλοξενίας, συντονισμός αιτημάτων πελατών, εξατομικευμένη εξυπηρέτηση

guest relations agent, customer service representative, hotel guest relations, guest experience manager, complaint handling, customer satisfaction, reservation management,

client communication, personalized guest services, hospitality agent, guest request coordination

ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ

Guest Relations Agent

H HOTELS COLLECTION

Νότια Ρόδος

πριν μία ώρα

Με κάποια εμπειρία

Πλήρης απασχόληση

Κωδ:REF:HHC/GRA

Guest Relations Agent