About Us

With years of industry experience, our Workathlon | Recruitment team is your compass to navigating a rewarding career in the dynamic world of tourism. We specialize in connecting passionate individuals with diverse opportunities spanning entry-level to senior management roles. We believe in fostering an environment where your career journey aligns seamlessly with the growth and success of our tourism initiatives.

At Workathlon | Recruitment, an integral part of Kariera.gr, every career move is a step towards excellence. Choose us as your catalyst for success, and let's shape your future together. We are actively seeking an experienced Guest Relations Agent for Nous Hotel Santorini.

Key Responsibilities

- Greet and assist guests upon arrival and departure in a warm and friendly manner.
- Address guest inquiries via e-mail before arrival and offer recommendations to
enhance their stay.
- Resolve guest complaints and concerns with professionalism, offering suitable
solutions.
- Maintain detailed knowledge of hotel services, amenities, and local attractions to
assist guests.
- Coordinate with other departments (Housekeeping, Front Desk, F&B, etc.) to ensure
seamless guest experiences.
- Handle guest check-ins and check-outs, ensuring all information is accurate and up-to-
date.
- Manage VIP guests and special requests, ensuring a high level of service is provided.
- Provide assistance with reservations and booking modifications.
- Ensure all guest feedback is recorded and used to improve service quality.
- Maintain a high level of professionalism and confidentiality.
- Performing other related tasks based on the hotel's needs.

Requirements

- Proven experience in guest relations in the hospitality industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Fluent in Greek and English (additional languages are a plus).
- Ability to work in a fast-paced environment and remain calm under pressure.
- A positive attitude and a passion for providing exceptional service.
- Knowledge of a PMS will be an advantage (e.g., Opera, Fidelio).

Company offers

- Fixed Term Contract (season 2026)
- Career development opportunities.
- Competitive salary based on experience.
- Excellent working environment.
- Accommodation and meals on all working days.
- Transportation from/to staff houses.