Don’t ride the wave. Be the one who starts it.

Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment.
For the 2026 season, we seek an experienced and talented individual to join the award-winning Atlantica Grand Mediterraneo 5* Hotel in Corfu Island as an Assistant Front Office Manager.

As the Assistant Front Office Manager, you will support the Front Office Manager in overseeing daily operations, including Guest Services, Front Desk, Bell/Door, and Telephone & Operator Services. The role ensures seamless arrival and departure experiences, maintains high service standards, and supports overall team performance and guest satisfaction.

Key Responsibilities

• Support the Front Office Manager in supervising daily operations and leading the team.
• Oversee Front Office procedures, guest correspondence, and daily checklists.
• Prepare and manage room allocation according to bookings, preferences, and availability.
• Deliver exceptional guest service, handle complaints with professionalism, and ensure service recovery aligns with brand standards.
• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development.
• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.
• Act on behalf of the Front Office Manager during their absence, ensuring seamless operations and service consistency.
• Share key information and insights from pre- and post-convention or event meetings with the Front Office team.
• Actively participate in departmental meetings to promote coordination, communication, and continuous improvement.
• Communicate relevant information effectively to supervisors, colleagues, and team members.
• Comply with all H&S rules, hotel policies, SOPs, and Brand Standards.

Requirements

• Degree in Hospitality, Tourism, or a related field.
• Minimum of two years’ experience in a guest-facing supervisory or senior Front Office role within a 4-or 5-star hotel.
• Strong knowledge of PMS systems (preferably Protel) and Microsoft Office.
• Excellent command of English knowledge of additional languages is highly desirable.
• Proven experience in handling guest complaints and service recovery effectively.
• Strong leadership and team-coordination skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Flexibility to work shifts, including weekends and public holidays.
• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs).
• High attention to detail and commitment to delivering outstanding guest experiences.

Benefits

• Accommodation (if necessary) and board.
• Social insurance and other benefits according to Greek legislation.
• Opportunities to participate in professional training and development programs.
• Work in a multicultural and dynamic environment.
• Excellent career advancement opportunities within the organization.