Front Office Agent

Porto Platanias Hotels & Resorts treats the Front Office as the control center of the guest experience.
A Front Office Agent does not simply process check-ins — they provide clarity, calm, and direction.

We are looking for a Front Office Agent who understands that professionalism at the desk is expressed through accuracy, composure, and consistency.

The Role

This is a guest-facing operational role.

Your responsibility is to:

• follow procedures

• communicate clearly

• protect accuracy

• support the smooth flow of guest operations

You will work within a structured Front Office team under clear supervision.

Responsibilities

• Handle check-in and check-out procedures accurately

• Manage reservations, room allocations, and guest profiles

• Respond to guest requests with professionalism and discretion

• Coordinate with Housekeeping, Bell Services, and Management

• Ensure accuracy of billing, postings, and guest records

• Follow Front Office standards and procedures

• Maintain a calm and professional desk presence at all times

What This Role Is NOT

• Not suitable for improvisation without authorization

• Not a role based on personality alone

• Not a casual customer service job

If you rely on charm instead of accuracy, this role is not a fit.

Requirements

Applications will be considered only from candidates who have:

• Previous Front Office or hospitality experience (preferred)

• Good communication skills in English (additional languages a plus)

• Basic knowledge of PMS systems (preferred)

• Strong attention to detail and organization

• Ability to remain calm under pressure

• Respect for procedures, hierarchy, and guest confidentiality

What We Value Most

• Accuracy over speed

• Calm over urgency

• Structure over improvisation

• Professionalism over familiarity

• Consistency over “wow moments”

How Success Is Measured

• Smooth guest arrivals and departures

• Accurate reservations and billing

• Clear communication with other departments

• Reduced guest escalations

• Trust from supervisors and team

What We Offer

• Structured and professional working environment

• Clear procedures and training

• Competitive compensation

• Accommodation and meals (if applicable)

• Opportunity to grow within Front Office operations