Executive Housekeeper - One&Only Kea Island

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We are actively seeking a highly experienced Executive Housekeeper on behalf of One&Only Kea Island.

This is a summary of the key duties and responsibilities related to the position below and includes the skills, experience and educational background required by the employee, as well as the competencies and behaviors that are expected at this level.

1. POSITION DETAILS

▪ Position: Executive Housekeeper

▪ Level: Manager

▪ Department: Housekeeping

▪ Reports to: Resort Manager

▪ Subordinates: Manager, Housekeeping & Manager, Laundry

2. JOB DETAILS & REQUIREMENTS

Job Summary

Provide, achieve, maximise and exceed Guest’s satisfaction and organizational profitability by providing

a very high-end personalized Resort service while still offer a warm, relaxed, yet refined ambiance with

a sense of place. Organizes all aspects of Housekeeping to the highest professional standards, perform

all tasks in accordance with the standards established and in accordance with the Standard Operating

Procedures as per One&Only Standards.

Key Duties and Responsibilities

▪ Take note of information given by Resort Manager/ Rooms Division Manager.

▪ Take note of information and up-dates given by Management and share relevant

housekeeping section in charges or respective colleagues.

▪ Conduct pre-shift briefing with colleagues.

▪ Conduct post-shift de-briefing with colleagues.

▪ Inspect all housekeeping work areas for cleanliness and neatness.

▪ Ensure that all housekeeping and Laundry colleagues are well groomed and that uniforms are

complete, clean and conform to standard.

▪ Liaise closely with reception on arrivals, departures and room allocations.

▪ Assist with monitoring the performance of all colleagues of housekeeping & Laundry.

▪ Assist, when necessary, with issuing verbal and written warnings following the correct

procedures of the company.

▪ Interview and engage new members of staff.

▪ Assist Guest with request or problems.

▪ Assist other departments when required.

▪ Check to ensure that all villas before arrival are prepared to standard.

▪ Inform Director of Rooms and any other related departments of all guest complaints

▪ Inform Resort Manager/ Rooms Division Manager of any problems encountered during shift.

▪ Assist with work schedules, payroll, and ensure that all other operational concerns are handled

within the management guidelines of the company.

▪ The cleanliness of the assigned areas of the resort, the efficient running of the housekeeping,

laundry and the purchase, storage, inventory and issuance of supplies and equipment.

▪ Ensure that Guest Villas, corridors and public areas are properly cleaned daily. Inspect these

areas on a daily basis and submit work orders to the Director of Engineering as and when

required.

▪ Ensure that the Laundry Department runs efficiently and that the proper chemicals are used.

▪ Prepare Housekeeping Department’s Budget.

▪ Ensure Housekeeping P&L is ready monthly for monthly meeting with the Finance Department.

▪ Ensure that an effective and complete training program is implemented and that all employees

are well trained.

▪ Ensure that the Standard and Procedures manual of the Housekeeping Department is updated

as and when necessary.

▪ Work closely with the Director of Engineering and Manager, Reservation to ensure that all Villas

undergo a Preventive Villa Maintenance Program (PVMP) once a year or where and when

necessary, depending upon the hotel’s occupancy.

▪ Ensure that all equipment undergo a proper ‘Preventive Maintenance Program’ as and when

required.

▪ Ensure that the Housekeeping Store and pantries are very clean and that all linen, equipment

and Guest supplies properly stocked according to their labels/instructions.

▪ Review Out of Order Rooms on a daily basis and follow up on any delays.

▪ Ensure an accurate Opex Inventory is carried out on a monthly basis.

▪ Ensure and accurate Guest supply inventory is carried out on a monthly basis.

▪ Involve all the interested colleagues in as many administrative functions as possible in order to

further develop their skills.

▪ Liaise with the Manager of Security to ensure that all Lost and Found items are recorded and

appropriately stored.

▪ Plan and coordinate the activities of Housekeeping Colleagues.

▪ Coordinate inspection or inspect assigned areas to ensure standards are met.

▪ Apply human resource management skills, such as hiring, training, scheduling and evaluating

performance.

▪ Must be highly cost conscious and initiate subordinates in order to minimize cost on all levels

and maximize revenue.

▪ Ability to work under pressure and meet deadlines.

▪ Ability to lead, motivate and manage a team.

▪ Ability to communicate effectively and establish good relationship with Guests and other

employees.

▪ Ability to work on shifts and long hours/overtime when required.

Skills, Experience & Educational Requirements

▪ Bachelor's degree

▪ Minimum 4 years of experience in a similar position

▪ Very good verbal and written command of the English language.

▪ Excellent written and oral communication skills required.

▪ Strong leadership, organizational, analytical and interpersonal communication skills.

▪ Leadership qualities, along with strong organizational and decision-making skills

▪ Strong professional communication skills, including ability to provide outstanding customer

satisfaction.

▪ Maintain positive employee relations and effectively train team members

▪ Knowledge of safety procedures

▪ Ability to work in a fast paced environment.

▪ Ability to use word processing and spreadsheet software, and proprietary hotel software