Donkey Hotels & Resorts

Host-Hostess - Nous Santorini

About the Resort

Refined and elegant, NOŪS Santorini a member of Design Hotels / Marriott, masterfully balances contemporary design with the effortlessly minimalist style of the Aegean Sea. A Cycladic-made, all-new and original version of luxury is the key element that shapes NOŪS. Innovative and modern, it redefines the Cycladic resort experience. As a 5-star, 119-room luxury property, NOŪS delivers high-end hospitality and elevated gastronomy to an international clientele seeking authenticity, refinement, and exceptional service.

About the role

The Host/Hostess is the first point of contact for guests, ensuring a warm welcome, smooth seating, and an exceptional front-of-house experience. This role requires excellent interpersonal skills, attention to detail, and the ability to manage guest relations efficiently.

Key Responsibilities:

• Welcome guests warmly upon arrival and create a positive first impression.
• Manage reservations, incoming calls, and emails through the reservation system.
• Communicate with guests to ensure satisfaction with food and service, responding to complaints and providing solutions as needed.
• Maintain cleanliness, hygiene, and order in the front-of-house area.
• Greet and farewell guests upon departure, ensuring a memorable experience.
• Produce and send letters of confirmation for reservations.
• Assist with seating arrangements, special requests, and guest inquiries.
• Provide feedback to management regarding guest experiences and service improvements.
• Perform any additional duties as required by the F&B or Front Office department.

Requirements:

• Minimum 2 years of experience in a similar position within a 5* hotel or high-end restaurant.
• Excellent command of English; additional foreign languages are an asset.
• Comfortable with technology and reservation systems.
• Strong communication, interpersonal, and problem-solving skills.
• Professional appearance, friendly demeanor, and service-oriented attitude.
• Degree in Hotel and Tourism Management is a plus.

Company offers:

• Fixed Term Contract (season 2026)
• Career development opportunities.
• Excellent working environment.
• Accommodation and meals on all working days.
• Transportation from/to staff houses.