Donkey Hotels & Resorts

Rooms Division Manager- Luxury Resort, Santorini (119 Rooms)

Location: Athens & Santorini, Greece

About the Resort

Refined and elegant, NOŪS Santorini a member of Design Hotels / Marriott, masterfully balances contemporary design with the effortlessly minimalist style of the Aegean Sea. A Cycladic-made, all-new and original version of luxury is the key element that shapes NOŪS. Innovative and modern, it redefines the Cycladic resort experience.

As a 5-star, 119-room luxury property, NOŪS delivers high-end hospitality and elevated gastronomy to an international clientele seeking authenticity, refinement, and exceptional service.

About the Role

Is responsible for the management and coordination of Front Office, Housekeeping and Spa. Plans, develops, implements and evaluates the quality of property's guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Key Responsibilities:

• Monitors and promotes room rates, specials, and promotions at the resort.
• Coordinates and makes preparations for group activities jointly with Sales coordinator.
• Reviews and audits expenses/sales performance against budget.
• Reviews guest feedback and responds to and handles guest problems issues and complaints_ guestflip software.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance/ Identifies training needs.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Performing any other related duties, as requested by the hotel.

Requirements:

• Bachelor's degree from college or university and/or a minimum of 5 years' experience as a Front Desk Manager in a 5-star Hotel or 2 years' experience in the same position.
• Strong knowledge of MS Office 365, including Word, Excel, PowerPoint, and Outlook.
• Strong knowledge on OPERA
• Excellent organizational, supervisory, and customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.

Company offers:

• Career development opportunities.
• A distinguished and professional working environment
• Attractive and competitive salary
• Employment Type: Full time (7 months in Santorini & rest of months in Athen's office).
• Quality housing in Santorini (7 months) & transportation
• Private health insurance
• Meals on all working days