Front Office Agent – Nikki Beach Resort & Spa Santorini

Position Overview

Join the dynamic Front Office team of Nikki Beach Santorini, delivering exceptional guest experiences in a luxury lifestyle environment. As a Front Office Agent, you will be one of the first points of contact for our guests, ensuring smooth arrivals, departures, and outstanding service throughout their stay.

Key Responsibilities

• Welcoming guests with professionalism and warmth; managing check-in & check-out.
• Handling room keys, luggage coordination, and guest inquiries.
• Managing reservations, cancellations, and room assignments.
• Processing billing, cash/credit payments, and daily balancing.
• Providing information on hotel services, events, and local attractions.
• Responding to guest requests and resolving issues promptly.
• Operating hotel PMS and producing daily shifts/reports.

Requirements

• Previous experience in a luxury hotel front office or concierge department.
• Fluent Greek & English; additional languages (e.g., Mandarin) are a plus.
• Excellent communication skills and a polished professional appearance.
• Ability to multitask in a high-energy, fast-paced environment.
• Positive team attitude and strong interpersonal skills.

Benefits

• Competitive salary, based on experience and qualifications.
• Fully equipped accommodation provided.
• Daily meals included.
• Supportive work culture and opportunities for growth & development.