Key Responsibilities:

• Oversee the daily operations of the Front Office

• Lead, train, and motivate front office staff to deliver high standards of service

• Ensure smooth check-in/check-out procedures and handle guest inquiries and complaints professionally

• Monitor room occupancy, reservations, and revenue management in coordination with the reservations team

• Maintain accurate reports of daily operations, room status, and guest feedback

• Collaborate with other departments to ensure a seamless guest experience

• Implement and monitor hotel policies, procedures, and service standards

• Ensure compliance with health, safety, and regulatory requirements

• Assist in budgeting, forecasting, and operational planning for the Front Office

• Handle escalated guest issues and provide timely resolutions

Qualifications:

• Bachelor’s degree in Hospitality Management or related field

• At least 3 years of experience in a Front Office supervisory/managerial role, preferably in a 5-star hotel

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Proficiency with hotel management software (PMS) and Microsoft Office

• Knowledge of revenue management and reservation systems

• Ability to work under pressure and maintain high service standards

• Fluency in English; additional languages are a plus

Benefits:

• Competitive salary package

• Accommodation (if applicable)

• Opportunities for professional growth