The Operations Manager will oversee the daily functioning of all hotel departments, ensuring seamless operations, exceptional guest experience, and consistent service standards. This role requires active on-site presence, strong coordination skills, and the ability to supervise processes across multiple areas of the hotel.

Key Responsibilities
• Oversee and support the daily operations of all hotel departments, ensuring smooth and efficient workflows.
• Supervise Front Office procedures (check-in/out, payments, guest communication, call and email handling), ensuring high-quality service.
• Create, manage, and adjust departmental schedules; delegate tasks and follow up on completion.
• Maintain ongoing communication with Housekeeping, Maintenance, and F&B to guarantee timely and effective service delivery.
• Monitor weekly the operation, condition, and readiness of hotel rooms, ensuring standards are consistently met.
• Track and manage departmental orders, stock levels, and operational supplies.
• Communicate with suppliers, process orders, and oversee relationships.
• Guide, support, and motivate the Front Office and operational teams; participate in recruitment, training, and performance evaluations.
• Enforce health and safety regulations and ensure all employees operate in a compliant and safe environment.
• Prepare operational reports and provide timely feedback to the headquarters.
• Manage service recovery processes and monitor customer satisfaction.
• Be available on call for emergencies and critical operational needs.
• Perform any additional duties relevant to the effective management of the hotel.

Qualifications
• Minimum 2-3 years of experience in a similar operational role.
• Excellent command of English; knowledge of a second language is considered an asset.
• Strong computer skills and experience with PMS systems.
• Degree or Diploma in Hotel Management.
• Excellent time-management, multitasking, and organizational abilities.
• Strong communication, interpersonal, and problem-solving skills.
• Hands-on leadership style with high attention to detail.

Benefits
An attractive compensation package is offered based on qualifications.

If you are interested in becoming part of the HotelBrain team, please send your CV with a recent photo and any available references or recommendations.