Reservations Executive

Responsible for the daily operation and performance of the Reservations Department, ensuring revenue goals are achieved while delivering exceptional guest service and maximizing sales opportunities.

Key Responsibilities:

• Manage and monitor all reservation procedures to optimize room sales and occupancy.

• Handle individual, group, and corporate reservations ensuring accuracy and timely communication.

• Prepare and manage group quotations and contracts, liaising with partners and tour operators.

• Implement pricing and yielding strategies in alignment with the hotel’s revenue plan.

• Maintain and update rates, availability, and content across all booking channels (PMS, IDS, official website).

• Provide personalized assistance to guests, ensuring smooth booking experiences and promoting hotel services and upgrades.

• Monitor and respond to guest feedback on review platforms (TripAdvisor, Booking.com) in a professional and brand-aligned manner.

Qualifications:

• Degree in Hospitality, Tourism, or related field (preferred).

• Minimum 2 years of experience in Reservations or Sales, ideally in 4*- 5* properties.

• Proven experience in handling Group contracts and B2B accounts.

• Knowledge of PMS systems (preferably Hotelizer) and channel management tools.

• Excellent command of English & Greek; additional language is a plus.

• Strong sales orientation, customer service mindset, and organizational skills.

• Proficient in Microsoft Office; ability to multitask in a dynamic environment.

• Flexible working hours.

  An attractive package of benefits is offered according to qualifications

  Should you wish to be a member of HotelBrain team, please send us your CV with a photo.