Hostess

About us:

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview

This function is to ensure that all guests feel welcomed, cared for, and unique. Creates a warm and welcoming environment for the guests from the moment they enter the restaurant. Seats guests and manage the seating chart. Monitors restaurant activity to determine dining flow. Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

Key Accountabilities:

• Greets, escorts, and seats the guests in a friendly, professional, and courteous manner. Wishes “farewell” to all guests, ensuring guest satisfaction has been reached
• Performs kind and generous service in always treating both guests and colleagues in a respectful manner
• Ensures that tables are appropriately cleared and re-set according to reservation plans
• Maintains cleanliness and presentation of the restaurant entrance and its surroundings
• Makes sure there is enough stock of Newspapers, Magazines, Glasses, Reading lights 
• Follows up on any special requests related to reservations and guest inquiries 
• Assists the Reservation’s team to maximize occupancy and deals with all calls, emails, and internal enquiries in compliance with Marriott Luxury Collection standards 
• Attends pre-service briefings for daily updates, ensuring active and regular communication within the team and that all tasks are followed up efficiently prior to guest’s arrival
• Ensures service and Back of House areas are always kept clean and work is conducted according to the Luxury Collection standards
• Performs any other reasonable duties as required by Management

Requirements:

• Minimum 1 year experience as a Hostess in a high-end service restaurant
• Degree in Hospitality / Tourism will be considered as an asset
• Excellent command of both Greek and English language (oral and written). Additional languages will be considered as an asset

Candidate’s Profile:

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Excellent communication skills
• Pleasant personality, customer oriented

• Staff accommodation, including Wi-Fi access and air conditioning.
• Half board meal plan (Breakfast, Lunch).
• Continuous training and development.
• Excellent career growth opportunities within the company or through other Marriott International hotels.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!