Housekeeping Supervisor

About us:

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 400 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview

This role ensures high cleanliness standards across rooms, public areas, and co-operation with laundry, while supporting staff scheduling, training, and performance. It maintains compliance with brand and ISO standards, collaborates closely with Front Office and Maintenance teams, and manages departmental reports with a focus on efficiency and continuous improvement.

Key Accountabilities:

• Check daily the condition and the cleanliness of the hotel rooms and public areas
• Ensure that all storage areas are always maintained clean and tidy
• Responsible for the laundry operation
• Staff scheduling
• Participate actively in training and performance monitoring of all Housekeeping team members
• Ensure that all Brand Standards, ISO procedures and hotel policies are followed constantly and in the right way from all team members aiming to achieve the highest guest satisfaction
• Collaborate closely with the Front Office team for room priorities, guest requests and preferences
• Collaborate closely with the Maintenance team for the condition of all rooms and public areas
• Participate actively in all Departmental and Management Meetings
• Prepare all relevant periodic reports including monthly inventory and provide suggestions for improvement

Requirements:

• Minimum 2 years of experience in a similar role within 5-star hotels
• Degree or Diploma in Tourism or a related field
• Basic knowledge of PMS (Opera, Fidelio etc)
• User of Microsoft Office
• Excellent command of the English language

Candidate'sProfile:

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Ability to coordinate effectively and motivate a team, towards the achievement of important organizational goals
• Creative, innovative, proactive, and resourceful
• Excellent organizational skills and ability to meet deadlines
• Pleasant personality, customer oriented

• Staff accommodation, including Wi-Fi access and air conditioning.
• Half board meal plan (Breakfast, Lunch).
• Continuous training and development.
• Excellent career growth opportunities within the company or through other Marriott International hotels.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence!